Privacy Policy

1. Introduction

Cempaka ("we", "us", "our") is a home support coordination service based at No. 96, Jalan Mahkota, 75000 Melaka. We help families arrange companionship, household errand coordination, and technology assistance for older relatives living in Melaka.

When families reach out to us through our website or by phone, they share personal details that we treat with care and discretion. This policy describes our practices in plain terms, consistent with Malaysian data protection principles under the Personal Data Protection Act 2010 (PDPA).

If you have any questions about how we handle personal information, you are welcome to write to us at [email protected] before, during, or after using our services.

2. Data We Collect

We collect information in two ways: directly from you, and automatically through standard website technologies.

Information you provide

• Your name and contact details (phone number and email address) when you submit an enquiry form.
• Any additional information you include in your message, such as the nature of the arrangement you are looking for or details about your relative's situation.
• Information shared during phone conversations or follow-up correspondence.

Information collected automatically

• Pages visited, time spent on pages, and general browsing patterns — collected via analytics cookies.
• Device type, browser version, and approximate location at country or city level.
• Traffic source — how you arrived at our website (search engine, direct link, referral).

Retention: Enquiry records are kept for up to 24 months. Analytics data is retained as configured within the respective analytics platform (typically 14 months for Google Analytics). You may request earlier deletion at any time.

3. How We Use Your Data

We use the information we collect for the following purposes:

• 1 Responding to your enquiry — we use your name, phone number, and email to get back to you about the service arrangement you asked about.
• 2 Coordinating a service arrangement — if an arrangement goes ahead, we use the details you share to schedule, confirm, and follow up on the sessions.
• 3 Improving our service — anonymised usage patterns help us understand which parts of our website are most useful and where we can make things clearer.
• 4 Meeting legal obligations — we may need to retain certain records to comply with applicable Malaysian law.

We do not sell your personal data to third parties. We do not use your details for unsolicited marketing without your separate agreement.

4. Protecting Your Data

We take reasonable steps to keep the information you share with us safe.

5. Cookies

Our website uses small text files called cookies to support basic functionality and to understand how visitors use the site. We use four categories of cookies:

You can review and change your cookie preferences at any time on our Cookie Policy page.

6. Your Rights

Under the Malaysian Personal Data Protection Act 2010 and generally accepted data protection principles, you have the following rights regarding personal data we hold about you:

• Right to access

  You may request a copy of the personal data we hold about you.

• Right to correction

  If any information we hold is inaccurate, you can ask us to correct it.

• Right to erasure

  You may ask us to delete your personal data where there is no longer a lawful reason for us to hold it.

• Right to withdraw consent

  Where processing is based on your consent (e.g. analytics cookies), you can withdraw it at any time without affecting anything that happened before the withdrawal.

• Right to data portability

  You may request that we provide the personal data you gave us in a structured, commonly used format.

• Right to object

  You may object to certain processing activities, including direct marketing.

To exercise any of these rights, please write to [email protected]. We will respond within 21 days.

If you feel your rights have not been properly observed, you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) at pdp.gov.my.

7. Third-Party Links

Our website may occasionally reference or link to external websites for your convenience. We do not control those websites and are not responsible for their privacy practices. We encourage you to review the privacy policy of any external site you visit.

8. Children's Privacy

Our services are arranged between Cempaka and adult family members (aged 18 and over) acting on behalf of older relatives. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted personal data through our website, please contact us and we will remove it promptly.

9. Policy Updates

We may update this policy from time to time as our services or applicable requirements change. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy occasionally so you are aware of how your information is being handled.

Continued use of our website after a policy update constitutes acceptance of the revised terms.